Author: uaband

Congratulations to the newly elected 2020-2021 Executive Board:

As our city has decided to cancel/postpone the 4th of July celebrations, the parade participation of the marching band, the July 4th rehearsals, and the family picnic have been canceled.

The Salvation Army/Camp Swoneky, where band camp takes place,  has made the decision to close the camp for the summer. Mr. Fessler would still  like families to save those dates in hopes of having practice sessions at the school.

Hi Disney Families,
We have good news for you! The refund from the travel agency has arrived. In preparation for the distribution of the refund money, it is imperative that we receive a response from each student’s family. All emails should be sent to liz6mueller@gmail.com.
Here are the options for your responses:
1. Please send the refund money to me. Include name/address where it should be sent.
2. Apply the refund money to my student’s Charms account for future use, such as upcoming registration, future trips, etc.
3. Apply the refund money to a younger sibling’s account for future use. Specify name of younger sibling.
4. Donate a portion or all of the refund money to the general band fund or a specific student’s account.
No refunds will be issued until I have heard from each family. Our treasurer has been working extremely hard in her workplace to help our community during these difficult times, which is why all emails should be directed to me. Please help me to lessen her burden. I will do all I can to support and help her during this process.
Your prompt response will be very helpful so that we can expedite the process.
Stay safe and healthy!
Thank you,
Liz Mueller, Booster President

Dear Parents,

As we continue to work hard to recover the highest refunds possible for our groups, we wanted to update you on our progress. Whether individuals purchased the Cancel For Any Reason (CFAR) insurance or not, please do not worry. Our vendors and suppliers continue to be flexible with their cancellation penalties and generous with their refunds. As of today, we have already recovered at least 50% of the total costs of your tour.

We have always prided ourselves on successfully executing high quality student tours. Now, our goal has shifted to working with our vendors to recover as much money as possible for our groups. However, this is a slow process. Due to the mass group cancellations with our numerous vendors as well as most of our vendor representatives working from their homes for many more weeks, the refund process will unfortunately take a long time – perhaps 8-12 weeks from the date of cancelation – because most vendors are not able to even process refund requests to us at this time. We will provide you with updates as soon as we have them. In fairness to all our travelers, we have to wait until these funds have been received from the various vendors before we can issue them to our groups. We appreciate your patience as we work through these challenges.

We also want to remind everyone that “Group Travel” is very different from “Individual Travel”. Each group department within each vendor typically offers reduced or special pricing to provide student groups with unique experiences. As a result, Group Travel terms and conditions and refund polices are very different than Individual Travel. While airlines, hotels and attractions may offer full refunds or vouchers to Individual Travelers, unfortunately this is typically not the case with group reservations.

For more information regarding our response to the COVID-19 crisis, please visit:

https://bobrogerstravel.com/covid19/

This link provides a video from our co-CEO, Todd Rogers, a letter from the Rogers family that was recently posted on Facebook as well as current updates and frequently asked questions regarding refunds and information about claims with Travel Insured. Please know that you are important to us, and we will continue to keep you informed and updated. We truly appreciate your patience during this time.

Sincerely,

-The Bob Rogers Travel Team

UAHS Band Program