As we continue to work hard to recover the highest refunds possible for our groups, we wanted to update you on our progress. Whether individuals purchased the Cancel For Any Reason (CFAR) insurance or not, please do not worry. Our vendors and suppliers continue to be flexible with their cancellation penalties and generous with their refunds. As of today, we have already recovered at least 50% of the total costs of your tour.
We have always prided ourselves on successfully executing high quality student tours. Now, our goal has shifted to working with our vendors to recover as much money as possible for our groups. However, this is a slow process. Due to the mass group cancellations with our numerous vendors as well as most of our vendor representatives working from their homes for many more weeks, the refund process will unfortunately take a long time – perhaps 8-12 weeks from the date of cancelation – because most vendors are not able to even process refund requests to us at this time. We will provide you with updates as soon as we have them. In fairness to all our travelers, we have to wait until these funds have been received from the various vendors before we can issue them to our groups. We appreciate your patience as we work through these challenges.
We also want to remind everyone that “Group Travel” is very different from “Individual Travel”. Each group department within each vendor typically offers reduced or special pricing to provide student groups with unique experiences. As a result, Group Travel terms and conditions and refund polices are very different than Individual Travel. While airlines, hotels and attractions may offer full refunds or vouchers to Individual Travelers, unfortunately this is typically not the case with group reservations.
For more information regarding our response to the COVID-19 crisis, please visit:
This link provides a video from our co-CEO, Todd Rogers, a letter from the Rogers family that was recently posted on Facebook as well as current updates and frequently asked questions regarding refunds and information about claims with Travel Insured. Please know that you are important to us, and we will continue to keep you informed and updated. We truly appreciate your patience during this time.
-The Bob Rogers Travel Team